Refund policy
This page provides clear guidelines on how to return products, cancel workshops, and which refund conditions apply at GvK ceramics.
Can I return a product if it doesn’t meet my expectations?
Yes, you can return products within 14 days of receiving them, as long as they are in their original condition.
If your return is accepted, we’ll send you an email with instructions on how and where to ship your package.
How do I request a refund for a workshop I can’t attend?
One‑time workshops & ceramics courses
- Up to 14 days in advance: refund minus €10 administration fee.
- 14 to 7 days in advance: 50% will be charged.
- Less than 7 days in advance: no refund.
- Sending a replacement participant is allowed up to 2 days in advance (please contact us).
If a workshop is cancelled by GvK ceramics (for example due to insufficient participants), the full amount will be refunded or the reservation can be rescheduled.
Are there any costs associated with returning a product?
Return shipping costs are at your own expense, unless the product is damaged or incorrectly delivered. Items sent back to us without a return request will not be accepted.
Can I cancel my purchase after placing the order?
Cancellation is possible within 24 hours after placing the order; please contact us.
How long does it take to receive my refund?
After we receive and inspect the returned product, we’ll notify you and let you know whether the return has been approved. If approved, you’ll be refunded automatically within seven business days via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If it has been more than 10 business days since we approved your return, please contact us at info@gvkceramics.com.
What should I do if the product arrives damaged?
Report any damages within 48 hours of receipt via info@gvkceramics.com for an appropriate solution